In summary, this was a very painful process with a dodgy team that not one should deal with. I also tested out a cone after the box came back and the refund was processed - Errian's email mentioned that I could keep the products, not that I wanted to! While the skeleton cat incense holder is cute, there is barely any smoke-waterfall-effect. They asked me to edit my review on trustpilot, so I truly believe that the refund would never have happened if I did not write this review. My refund was processed by a supervisor called Errian whose email actually sounded more human. Firstly, the parcel arrived and I posted it immediately to the return address supplied by Inscents team - the parcel bounced back! AusPost stated that the delivery address was not specific enough, proving that the refund process would have been IMPOSSIBLE. Incense Waterfall (1,000+ relevant results) Incense cones Backflow incense burner Backflow incense Dragon Incense Burner Price () All Sellers Incense Burner Home Office Teahouse Creative Decor Backflow Buddha Censer Backflow Mini Waterfall Incense Burner Incense Holder (62) AU47. Update: After writing this review, several things happened. My final email at 10.12am went unanswered, but then I received an email at 2pm stating that my order had been shipped! Manipulative delaying tactics used by the team, and now that a so-called tracking number has been assigned, I've got to wait until the order arrives to start the refund process. What went on from their first reply at midnight until 8.50am 18/10/22 was a circus of emails offering gift vouchers, despite me repeatedly stating, "please cancel my order". The payment went through at AEST 8.50pm 17/10/22 - I sent them an email at 9pm asking to cancel the order. Inscents Waterfall is a new brand that uses the power of Essential Oils with the smokey effects of Incense in order to create the most soothing waterfall exp. There was no final bill before the checkout and the total cost was way higher than expected. I followed a link on Instagram that was offering 70% off.
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